Refund policy

Return & Refund Policy

Last updated: October 13, 2026

At Sartong, we want you to feel confident about your purchase. Please review the following return, exchange, cancellation, and refund terms. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

30-Day Return and Exchange Window

You may request a return, exchange, or refund within 30 calendar days after receiving your order. To start a request, email support@sartong.boutique with your order number, the item(s) concerned, and the reason for your request. We will provide instructions and, where relevant, the return address. Please do not send an item back without first contacting us.

Return Conditions

Items should be unworn, unused, with original tags and packaging, and in resalable condition, except where a product is defective, incorrect, or where applicable law provides otherwise. We may ask for photos to help assess damaged or incorrect items. Any exceptions required by local law will be respected.

Order Cancellations

If you wish to cancel an order before it ships, contact us as soon as possible. We will try to stop processing or dispatch, but cancellation before shipment cannot be guaranteed. Once shipped, use the return process after delivery. Requests made within 30 days after delivery are treated as returns or withdrawal requests rather than pre-shipment cancellations, subject to applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us promptly with your order number and clear photos. We will assess the issue and offer an appropriate remedy as required by applicable law, such as replacement, exchange, or refund.

Return Shipping

Return shipping arrangements and any applicable cost will be explained when you contact us. If an item is faulty, incorrect, or otherwise covered by mandatory legal protections, we will comply with the applicable rules on return-shipping costs. Original outbound shipping charges and customs fees may not be refundable unless required by law.

Refunds

Once a return is received and inspected, or a refund is otherwise approved, we will notify you of the outcome. Approved refunds are issued to the original payment method unless otherwise agreed or required by law. The time for funds to appear depends on the payment provider and bank. Any legally required refund deadlines take priority.

Contact

For assistance, email support@sartong.boutique.