We ship worldwide from Germany. Most orders are delivered within Europe, but we also ship to many international destinations. If your country appears as an option at checkout, delivery to your location is available.

Our current DHL shipping options are:

• 
  DHL Free Shipping – for orders over €150.00
  
• 
  DHL Standard Shipping – €8.99 (orders from €0.00 to €149.99)
  
• 
  DHL Full Shipping – €12.99
  
• 
  DHL VIP Shipping – €19.99 (priority shipping & extended tracking)
  

Available options and prices will be displayed at checkout before you complete your order.

Delivery times depend on your destination and selected shipping method:

• 
  Processing time: 1–3 business days (order preparation & dispatch)
  
• 
  DHL Standard Shipping (EU): approx. 3–8 business days after dispatch
  
• 
  DHL Full / VIP Shipping (EU): approx. 2–5 business days after dispatch
  
• 
  International: approx. 5–12 business days, depending on destination and customs clearance
  

Please note that these are estimated delivery times and may vary due to external factors (e.g. customs, courier delays, public holidays).

You have a 30-day return period from the date you receive your order, provided that the items are:

• 
  unworn, unused, and in perfect condition
  
• 
  with all original tags still attached
  
• 
  returned in their original packaging
  

Additionally, for deliveries within the European Union, you are entitled to a statutory 14-day right of withdrawal. More details can be found in our Returns & Refund Policy.

Simply send us an email with the following information:

• 
  Order number
  
• 
  Full name
  
• 
  Item(s) you wish to return
  
• 
  Brief reason for return (optional, but helps us improve)
  

After reviewing your request, we will provide you with the return address and further instructions. Unannounced returns cannot be accepted.

Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed within approximately 10 business days to the original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refund.

Available payment methods may vary by region. Generally, Sartong accepts:

• 
  Credit & Debit Cards (e.g. Visa, Mastercard)
  
• 
  Digital Wallets (e.g. Shop Pay, Apple Pay, Google Pay – where available)
  
• 
  Other local payment methods displayed at checkout
  

All available options will be shown during the payment process

We process orders very quickly. If you wish to make a change or cancel your order, please contact us immediately with your order number.

Once an order has been shipped, changes are no longer possible — however, you may return the item in accordance with our return policy after delivery.

Please inspect your order immediately upon receipt. If an item is damaged or incorrect, contact us right away and, if possible, include photos of the product and packaging. We will review the case and provide a prompt solution (replacement or refund).

If you have any questions regarding products, sizing, orders, or shipping, feel free to contact us.